Tech & Data

    IT Support / Help DeskCloud / DevOps Engineer

    Move from fixing tickets to designing the infrastructure behind them.

    Typical timeframe
    9–15 months
    Effort to switch
    High
    Skills you already have
    3 transferable

    Skills you already have

    Lead with these on your resume and in interviews — they make this pivot a continuation, not a restart.

    Networking basics
    Troubleshooting
    Scripting

    Training options

    • •AWS / Azure free training paths
    • •Linux Foundation courses
    • •Terraform fundamentals

    Certifications worth pursuing

    AWS Solutions Architect Associate
    CompTIA Network+ / Security+
    HashiCorp Terraform Associate

    Resume repositioning

    • List ticket-to-automation wins (scripts that killed recurring work).
    • Show a GitHub repo with IaC (Terraform/Ansible) samples.
    • Highlight any on-call, monitoring, or incident-response experience.

    Your first 30 days

    1. 1Earn AWS Cloud Practitioner, then Solutions Architect Associate.
    2. 2Build a small Terraform project deploying a real app.
    3. 3Apply to junior DevOps and cloud support engineer roles.

    Resources

    Curated resources, programs, and links for this pivot are coming soon.

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